with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs/SLAs/KPIs/SIPs. Ensure clean handover to BAU with up-to-date knowledge articles and support models. Service Operations (SME More ❯
with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs/SLAs/KPIs/SIPs. Ensure clean handover to BAU with up-to-date knowledge articles and support models. Service Operations (SME More ❯
and improve dashboards, reports, and KPIs to track business performance and system usage. Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery. Support backlog management, capacity tracking, and change impact assessment for CRM initiatives. Create business cases highlighting investment vs return expectations, outlining key success metrics What We Expect From You 3+ years … modelling (BPMN, UML), prototyping, and wireframing tools (e.g., Figma). Strong data analysis skills, including dashboard/report creation and KPI tracking. Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW). Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA). Excellent communication and stakeholder management skills. You'll Be Proactive … Power BI, SQL). Requirements management and collaboration tools (Azure DevOps, Jira, Confluence). Process modelling and prototyping tools (BPMN, UML, Figma, Axure) Broader Responsibilities Contribute to continuous improvement backlog and DevOps readiness. Participate in environment setup, UAT, and testing as required. Support business readiness, training, and documentation for new releases and process changes. Ensure compliance with internal policies More ❯
and improve dashboards, reports, and KPIs to track business performance and system usage. Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery. Support backlog management, capacity tracking, and change impact assessment for CRM initiatives. Create business cases highlighting investment vs return expectations, outlining key success metrics What We Expect From You 3+ years … modelling (BPMN, UML), prototyping, and wireframing tools (e.g., Figma). Strong data analysis skills, including dashboard/report creation and KPI tracking. Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW). Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA). Excellent communication and stakeholder management skills. You’ll Be Proactive … Power BI, SQL). Requirements management and collaboration tools (Azure DevOps, Jira, Confluence). Process modelling and prototyping tools (BPMN, UML, Figma, Axure) Broader Responsibilities Contribute to continuous improvement backlog and DevOps readiness. Participate in environment setup, UAT, and testing as required. Support business readiness, training, and documentation for new releases and process changes. Ensure compliance with internal policies More ❯
TO-BE and identify simplification opportunities. Elicit and document requirements (user stories/use cases, acceptance criteria); maintain traceability into testing and release. Shape a value-based roadmap and backlog (configuration vs. enhancement vs. process change) with clear options and impacts. Delivery & Change Enablement Build and manage plans, RAID and release calendars; govern scope and change control. Coordinate UAT … audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/ More ❯
TO-BE and identify simplification opportunities. Elicit and document requirements (user stories/use cases, acceptance criteria); maintain traceability into testing and release. Shape a value-based roadmap and backlog (configuration vs. enhancement vs. process change) with clear options and impacts. Delivery & Change Enablement Build and manage plans, RAID and release calendars; govern scope and change control. Coordinate UAT … audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/ More ❯
Job Description Technology Lead A competitive salary including annual performance bonus, car/travel allowance of £8000 per annum and private medical healthcare. Permanent, Hybrid contract with the requirement to work from the Newhouse, Scotland depot 2-3 times per More ❯
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the More ❯
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the More ❯
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the More ❯
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the More ❯
