Engineer
- Hiring Organisation
- Anson McCade
- Location
- Nottingham, England, United Kingdom
where you’ll design, build, and optimise contact centre capabilities, working across AI-driven customer interactions, real-time analytics, and secure integrations into core banking systems. What You’ll Be Doing Designing and building Amazon Connect contact flows and routing logic aligned to financial customer journeys Delivering new capabilities across … driven IVR, agent assist, and Contact Lens analytics Integrating AWS Connect with core banking systems, CRM platforms, and risk/fraud engines using Lambda and APIs Ensuring all workflows meet regulatory standards including PCI-DSS and GDPR Implementing secure authentication and verification flows for high-risk transactions Building reporting capabilities ...