1 of 1 Billing Jobs in Burton-upon-Trent

Own all cases and responses, use other teams to input as required · Ensure all customer contact details are updated in the CRM · Onboard new pillars to the customer ensure billing accuracy and Customer success involvement · Daily case reviews working with Customer Experience Executive · Create small orders · Escalation point for customer and customer executives · Case queue management for ALL customer cases … the account in a timely fashion · Understand, maintain and report on customer contractual positions if required · Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner · Working with Customer Success teams to define and ensure delivery of measures which increase adoption and More ❯