L1 Desktop Engineer
Bletchley, Buckinghamshire, United Kingdom
Tech Mahindra
Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team. Identify and Share / recommend new products (H / W & S / W) for evaluation. Provide support for sales team (Remote / Roaming users) and Provide assistance for S / W distribution across network. Provide assistance for antivirus management. Trouble ticket maintenance and Maintain file and print (Location specific). Conduct user awareness sessions / trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly / Monthly … review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 34,000 Annual
Posted: