2 of 2 Break/Fix Jobs in Lancashire

Assisting users with VC meetings and requests, being point of call for all VC related assistance / queries. Escalate faults to centralised break-fix function as required and track. Carry out daily RFB (Ready for Business) checks of all AV systems and associated … base is maintained. Supervise meetings as required. Assist with setting up of events, presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering ...

experience who enjoys working in customer-facing environments. Key Responsibilities: Provide onsite / deskside and remote support within SLA targets Perform hardware break-fix, device replacements and IMAC activities Diagnose and resolve desktop, hardware, software and connectivity issues Manage ticket updates, escalations … user communication Support additional customer sites where required Skills & Experience: Previous IT Support, Deskside or Field Engineering experience Strong Windows OS and desktop / laptop troubleshooting skills Experience with hardware support, networking and remote access technologies Exposure to Active Directory and Microsoft Office / Office 365 beneficial Strong ...