Customer Support Technician
- Hiring Organisation
- Ricoh
- Location
- WC2R, Fleet Street, Greater London, United Kingdom
- Employment Type
- Permanent
ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware / software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order … ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10 / 11 Active Directory / Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop ...