1 of 1 Break/Fix Jobs in Street

are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in … the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware / software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. … when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10 / 11 Active Directory / Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop and Desktop PC diagnosis. Customer More ❯