Customer Support Technician
Kingston upon Hull, City of Kingston upon Hull, East Riding of Yorkshire, United Kingdom
Ricoh
lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Undertake day to day operational work (including server / desktop / laptop / patching / LAN / printer / software) in designated customer sites to meet SLA and KPI requirements, ensuring that all … ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager / Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service / project delivery targets. Completes any other relevant duties applicable to … the scope of the role as requested to meet the requirements of the contract or if requested by the Service Delivery Manager / Service Operations Manager. Ensure Minor Change, Incidents and any Work Package or Project work are scheduled / undertaken to ensure that all agreed timescales and service levels are met. Maximise revenue by identifying potential business More ❯
Employment Type: Permanent
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