Lead Service Designer
Reading, Oxfordshire, United Kingdom
Mastek UK
your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute … diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as a trusted expert … for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation Act as a troubleshooter, managing ambiguity and navigating organizational complexities Business development Identify and pursue new opportunities with existing and new clients Shaping and articulating persuasive business proposals Lead on applying UCD and agile approaches to bids for transformation More ❯
Employment Type: Permanent
Salary: GBP Annual
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