Third Line Support Engineer (Senior Infrastructure & Support Specialist)
- Hiring Organisation
- THAMES 360
- Location
- Banbury, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £60,000 per annum
critical IT systems. This senior hands-on role focuses on resolving escalated incidents, maintaining and optimising virtualised and containerised environments (VMware, Kubernetes), supporting core business databases (Progress OpenEdge SQL), and contributing to infrastructure projects and continuous improvement. You will act as the escalation point for the IT Service Desk … drive root-cause analysis, implement proactive fixes, and support business-critical systems with minimal downtime. Key Responsibilities Advanced Technical Support & Incident Resolution Own and resolve complex, escalated incidents and problems from Level 1/2 support, ensuring rapid diagnosis and permanent fixes. Provide deep technical troubleshooting across servers, networks ...