Head of Voice of the Customer
- Hiring Organisation
- South West Water
- Location
- somerset, south west england, united kingdom
Customer (VoC) and Consumer Involvement agenda. This is a high-impact role that will ensure customer insight is embedded across our organisation, influencing business strategy, investment decisions, performance and regulatory outcomes. You will lead the development of a customer-centric operating model, creating a single, trusted view … teams. Expertise in qualitative and quantitative research methodologies, customer insight and behavioural analysis. Experience using customer insight and analytics platforms such as Qualtrics, Power BI or similar. Strong commercial awareness and the ability to link customer insight directly to business performance and customer outcomes. Degree-level qualification or equivalent ...