Service Delivery Manager
- Location
- Banbury, England, United Kingdom
This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services, and NOC Services (delivered via Westbase 24/7). … before they become delivery failures. Performance reporting is a core part of the role. You’ll own the monthly service performance report, using Power BI and Jira data to produce decision‐ready insight rather than vanity metrics. You’ll identify patterns in service failures or escalations and drive root‐cause ...