Senior Manager, Customer Success (Education)
- Hiring Organisation
- IRIS Recruitment
- Location
- Slough, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
transform how organisations engage and retain their customers? Were looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value. About the role In this role, youll take ownership of the full … renewal and advocacy. Key responsibilities Lead a high performing team of Customer Success Managers and Renewals specialists Own and deliver renewal and retention strategy and performance Build a proactive customer engagement model using lifecycle insights and data Identify churn risks and growth opportunities through customer analytics Partner cross-functionally ...