South East London, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
and frameworks Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party software integrations with ServiceNow. Experience with CMDB design, architecture, and implementations, MID Server management, Discovery, Service Mapping, ATF. Experience in Glidescripting, Python, JavaScript, REST/SOAP APIs, HTML, CSS, Workflow and UI development and Service Portal Concepts … PyTorch) and LLM fine-tuning techniques. ITIL certification and/or AI/ML certifications (AWS, Google Cloud). Experience with implementing scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow. Knowledge of SAML, Active Directory, or LDAP. ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR. Exposure to HRSD, IRM More ❯
and test cases for SAP and servicenow integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis More ❯
DELIVERABLES Collaborates with development/QA teams to define requirements and ensure the acceptance criteria encompasses complete functional objectives (e.g. features, workflows, integration). Performs and oversees comprehensive risk assessments, prioritising the mitigation of functional failure modes (e.g. critical defects More ❯
Design frameworks and requirements * Solid technical and operations understanding * Understanding of Agile, Waterfall based project delivery * Good understanding of all aspects of IT Service Management * ITSM Platforms - Workflow, reporting, CMDB, Monitoring/Alerting, * Experience in driving standardisation within Service Design * Experience of working in regulated environment * IT Operations experience in professional services * Strong customer focus background * Proven stakeholder management and More ❯
ServiceNow Solution Architect - Hybrid Working Our client, a global Insurance broker, are currently looking to hire an ServiceNow Solution Architect with key skills in ServiceNow and CMDB. This role would be hybrid working with the client site based in London. More ❯
SAN/NAS, backup, replication) - Networking (LAN/WAN, firewalls, load balancers) - IAM (Active Directory, DNS, DHCP) - Skilled in designing HA/DR enterprise solutions - Experience with discovery tools, CMDB, orchestration, and automation - Familiar with ITSM and service transition practices - Excellent communication skills, able to explain technical concepts to varied audiences - Candidates must hold an active SC Clearance Desirable Skills More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Mentmore
in change advisory boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configurationmanagementdatabase (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service architecture, ITSM, or service design roles within More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Computappoint
modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a user-centric Service Portal and standardised Service Catalogue. Ensure integration with … agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. More ❯
region and escalate complex issues where needed Technical Environment: Windows 10/11, macOS, Microsoft Office Active Directory, Exchange, Azure AD, Intune, MDM Cisco Meraki, SOE/imaging tools, CMDB AV support (e.g., Teams Meeting Rooms, projectors) ServiceNow, Asset & License Management Requirements: 2–3+ years in technical/EUC support roles, ideally in large, multisite environments Strong communication and stakeholder More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Enterprise clients. What You'll Do: Define and build this capability from the ground up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real … the Service ConfigurationManagement and IT Asset Management (ITAM) practices. Understanding of how CMDBs (ConfigurationManagement Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or similar. Comfortable integrating asset/configuration … tools with discovery systems, CI/CD pipelines, and ITSM tools. Key Metrics: Asset Inventory Accuracy CMDB Accuracy Rate Time to Resolve Asset-Related Incidents Why Join Us? At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping More ❯
with integrating external platforms/data into ServiceNow using best practices. Experience with programming languages such as Java, JavaScript, and Python. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent. Experience using ServiceNow Catalogue Builder and Flow Designer components. Experience working within a DevOps environment, understanding related processes and controls. Strong communication skills with the ability to More ❯
Providing reports to the CADM Team Lead and/or the project, product, or service teams The CADM focal point supported by CADM team members Maintain the PLM/CMDB in a fit state Manage data in more than 1 environment Correspond with your nominated counterparts in the customer and suppliers, recording external documentation into the CMDB and sending internal More ❯
South East London, England, United Kingdom Hybrid / WFH Options
McCabe & Barton
+ Package A growing Financial Services client is seeking a Junior Solution Architect to join their technology team. This role focuses on managing and evolving the organization's ConfigurationManagementDatabase while contributing to solution architecture initiatives. This role would suit a technology graduate with 1-2 years’ experience in software engineering or architectural space. Full training provided! Key Responsibilities … Maintain and enhance the CMDB (JIRA) ensuring accuracy and completeness of architectural data Design and implement integrations between CMDB (JIRA) and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and Change Advisory Board Required Skills: Experience in solution design and architecture documentation More ❯
Role: ServiceNow Developer - IRM Location: London Skills: ServiceNow IRM, Risk, SecOps, SIR, CMDB The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of More ❯
BCP Documentation and Testing programs Proven track record of coordination of a BC program with its related IT DR program Experience with Fusion Framework BC and/or ServiceNow CMDB will be considered a plus Multilingual in European languages advantageous but not essential Ability and willingness to be on-call to support incident response efforts inside and outside of normal More ❯
new technologies and assisting with the IT setup for new starters.Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes. What you'll bring:A strong customer service orientation and excellent communication skills (both written and verbal).A proactive More ❯
Farnborough, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
Project Manager - ITSM (DV cleared) - Outside IR35. DV cleared PM with ITIL/ITSM experience to support it building and deploying an ITSM and CMDB 4 Days a week onsite in Farnborough. 12 months initially. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome More ❯