processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Nextech
in ServiceNow development and administration, including designing and implementing new capabilities. Experience performing platform upgrades. Familiarity with plugins and third-party modules (e.g., VRM/TPRM). Understanding of CMDBconfiguration and use. Experience in regulated environments, supporting controlled change. Experience maintaining critical digital business applications. Solid knowledge of Agile software development methodologies. Benefits: Pension plan and life protection Health More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Fruition Group
efficiency, and alignment with organisational goals. You'll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the ConfigurationManagementDatabase (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider More ❯
of Configuration Items (CIs) and assets, ensuring proper tracking and documentation. Define, enhance, and implement best practices for asset management, improving efficiency and accuracy. Ensure the ConfigurationManagementDatabase (CMDB) is effectively managed, with up-to-date and accurate asset records. Provide KPI/Metric reports on stock deployment and asset utilisation. Security & Compliance Manage secure disposal of devices through … with security policies. Adhere to all relevant IT security policies and procedures to safeguard assets and data integrity. Oversee the lifecycle management of hardware and software models within the CMDB, following asset management directives. Continuous Improvement & Process Development Apply a continuous improvement mindset to asset management, optimising efficiency and cost-effectiveness. Identify and enhance processes related to asset and configurationMore ❯
of Configuration Items (CIs) and assets, ensuring proper tracking and documentation. Define, enhance, and implement best practices for asset management, improving efficiency and accuracy. Ensure the ConfigurationManagementDatabase (CMDB) is effectively managed, with up-to-date and accurate asset records. Provide KPI/Metric reports on stock deployment and asset utilisation. Security & Compliance Manage secure disposal of devices through … with security policies. Adhere to all relevant IT security policies and procedures to safeguard assets and data integrity. Oversee the lifecycle management of hardware and software models within the CMDB, following asset management directives. Continuous Improvement & Process Development Apply a continuous improvement mindset to asset management, optimising efficiency and cost-effectiveness. Identify and enhance processes related to asset and configurationMore ❯