for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (ConfigurationManagementDatabase), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet … team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards … or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and More ❯
service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM,CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and More ❯
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth More ❯
embedding the ICT Asset Management policy, process, and procedures to the ICT Service Team with training. Audit and Improvement: Ensure the ICT asset register (CMDB) is maintained for asset movements, conduct regular audits, and identify service improvements. What We're Looking For: Qualifications: GCSE Grades A-C or equivalent in More ❯
Deep understanding of ServiceNow ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities More ❯
Knutsford, Cheshire, North West, United Kingdom Hybrid / WFH Options
Experis
business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth … to the specific way these are implemented within that platform. Exposure to the follow key modules is required Incident/Problem/Change/CMDB/Knowledge/Service (Request) Catalog Business Service Models Communication Expresses self in a knowledgeable, coherent and confident manner in a variety of situations Articulates More ❯
Knutsford, Cheshire, North West, United Kingdom Hybrid / WFH Options
Eteam Workforce Limited
business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth … requirements to the specific way these are implemented within that platform. Exposure to the follow key modules is required Incident/Problem/Change CMDB Knowledge Service (Request) Catalog Business Service Models Communication Expresses self in a knowledgeable, coherent and confident manner in a variety of situations: ? Articulates concepts in More ❯