2 CRM Business Analyst Jobs

CRM Business Analyst - 12 month FTC - £50000 -£65000 per annum + Benefits Key Accountabilities Delivering business, IT systems and process analysis to improve organisational capability, acting as a key interface between business and technical teams. Determining the implications of proposed … changes by eliciting, documenting and analysing business requirements. Working with Product Owner(s) to assess requirements against the broader strategic plan, operational priorities and wider impact. Maintaining requirement traceability accurately and transparently. Engaging closely with stakeholders to understand changing needs. Preparing materials for and facilitating workshops across business units and project workstreams. Conducting and analysing feasibility studies and impact assessments. Analysing and documenting "as is" business processes and modelling "to be" processes. Supporting the development of business cases with agreed benefits and costs. Translating business requirements into project artefacts, such more »

and financing requirements. We are a privately-owned company made up of c.115 professionals based near the Bank of England. Main purpose: The Business Analyst is an operational role supporting the Head of Project Management in the delivery of multiple and varied business improvement … projects, as well as providing day-day support to end-users of technology systems. Key responsibilities: Work with the business to elicit, document and analyse requirements, using a variety of techniques including workshops, user stories, process mapping, prototyping and visualisation Maintain, contribute to and manage priorities of task … lists in project management software Provide end user support for the CRM (Salesforce) and related applications across the firm Liaise between software vendors and the business to resolve issues, raise support requests, manage upgrade schedules, propose enhancements and keep abreast of future Roadmap schedules Manage user more »