who will be responsible for running sprints, software delivery planning, scheduling and managing the workloads of their developers. You will have a wide focus across all the ERP/CRM platforms. Working closely with internal and external customers, including key people within our technical team such as business analysts, project and infrastructure teams. Your responsibility is ensuring software development delivers More ❯
Poole, Dorset, England, United Kingdom Hybrid / WFH Options
Hatched Recruitment UK
of the platform and finance systems Essential Skills & Experience: Previous experience in a customer support role Good understanding of finance/accounting software Familiarity with support tools (e.g. Zendesk, CRM systems) Strong communication skills, both written and verbal Confident working independently and managing multiple tasks Excellent problem-solving abilities and attention to detail Proficient with MS Office, especially Excel Experience More ❯
focus on continuous improvement. Reporting to the Engineering Manager, you will work closely with internal teams and external stakeholders to manage service delivery processes, produce reports, present data, drive CRM and tooling enhancements, monitor performance metrics, and support change initiatives. This role offers the opportunity to shape operational excellence and may include line management responsibilities. Responsibilities Support the day-to … provide actionable insights to improve outcomes Conduct customer visits, gather feedback, and ensure satisfaction Coordinate and analyse customer satisfaction surveys and social value reporting Identify and implement improvements to CRM systems and operational tooling Collaborate with product teams to enhance data accuracy and reporting capabilities Qualifications & Experience Experience in a service delivery, operations, or contract support role, ideally within a More ❯
correspondence. Excellent communication skills including both verbal and written. Good knowledge of MS products, word, excel, powerpoint and confident using IT software. Good knowledge of Cash4Windows, Joblogic or equivalent CRM systems Excellent attention to detail and sound problem-solving skills, including proactive thinking. Excellent organisation and prioritisation skills, with the ability to multitask. Willingness to learn new systems and technologies More ❯
