work independently and as part of a team. Additional Qualifications: Strong problem-solving and decision-making skills. Adaptability and ability to thrive in a fast-paced environment. Experience using CRM software for managing sales activities. Knowledge of emerging trends in IT services and solutions. Benefits: Comprehensive training and mentoring to develop your skills and confidence. A structured career progression plan More ❯
are actively recruiting on behalf of an established organisation for a permanent Customer Service Manager. As a Customer Service Manager your duties will include but are not limited to: CRM Administration & Support: Maintain and optimize CRM systems such as Salesforce. Develop and deliver user training for CRM and related systems. Create workflows, reports, dashboards, and custom fields to support business … teams. Troubleshoot issues to ensure data aligns with CRM. Data Management & Pricing: Maintain and update pricing data, product part numbers, and data sheets. Ensure accurate and consistent data across CRM, ERP, and external platforms. Work with finance and product teams to manage pricing updates. Cross-Functional Engagement: Act as a liaison between sales, marketing, IT, and product teams. Align CRM … Support regional teams with process rollouts, training, and adoption. Travel & Regional Support: Travel to European offices may be required for training, stakeholder meetings, or project support. Provide on-site CRM and tool training to regional teams. Required Skills & Qualifications: Proficient in CRM systems, especially Salesforce. Experienced with data management tools and Excel. Strong analytical, communication, and presentation skills. Ability to More ❯
