2 of 2 CRM Jobs in Sowerby Bridge

KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial/commercial levels (credits/compensation/retention impact) Experience (what you have done) Experience managing ...

controls for telephony applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers ...