11 of 11 CRM Jobs in Stoke-on-Trent

enterprise solutions? Were looking for a skilled and forward-thinking professional to join a high-performing Microsoft practice, where youll lead the technical design and delivery of secure, scalable CRM and Power Platform solutions. Youll work remotely from anywhere in the UK, with occasional travel to client or team locations in Glasgow or Reading . This role requires eligibility to … Model-driven apps Provide technical leadership and mentorship to delivery teams Ensure quality, scalability, and security across complex solutions Facilitate workshops and translate business needs into technical architecture Configure CRM forms, dashboards and views to meet client-specific requirements What Youll Bring: Strong hands-on experience across Dynamics 365 and the Power Platform Proven track record designing enterprise-scale CRM More ❯

junior developers and guiding best practices across the team Playing an influential role in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience … working on CRM/ERP transformations or similar enterprise-wide systems Strong understanding of workflow design , business logic, and system integrations The ability to translate business needs into scalable and practical tech solutions Excellent communication and stakeholder management skills, especially across technical and non-technical audiences A collaborative, inclusive approach to leadership and mentoring What's in it for you More ❯

of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring they have the skills and … Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative-driven, with … support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying trends, uncovering More ❯

experience in a customer service role, preferably in a B2B or technical environment Strong verbal and written communication skills Ability to handle multiple tasks and prioritise effectively Proficiency in CRM systems and Microsoft Office Suite Knowledge of white goods or similar technical products is advantageous A proactive, solution-oriented approach What’s on Offer Competitive salary and benefits Opportunities for More ❯

be expected to mentor any new developers to help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales, etc. In addition, they may request to have modifications … and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits). Therefore, any skills sets you have whereby you are able to interrogate, analyse and report upon demographic & related financial data More ❯

Company We're working with a large-scale enterprise with a global footprint, known for innovation and high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to … managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting around operational efficiency, agent performance, and contact volumes. - Validate and assess the integrity, frequency, and relevance of operational data. - Support digital … form a holistic view across customer contact journeys. - Work closely with QA, WFM, Digital and BI teams to align metrics and drive continuous improvements. - Drive performance insight via Zendesk CRM and feed into business recommendations. Skills & Experience Essential: - Experience managing contact centre analytics in large-scale operations (1000+ agents). - Proficiency in SQL and/or Excel; some exposure to More ❯

line with the wider digital strategy. Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time. Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software. Provide a technical understanding for the business, on both new and existing software … presenting the financial implications. Produce and present digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and More ❯

in Git and working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and More ❯

all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from More ❯

+ Bonus + Car Allowance THE COMPANY A major player in the online services industry is investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact Centre Analytics function, helping to drive operational excellence across a high-volume, multi-channel environment. THE … essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying More ❯

internal and external strategies Own and drive revenue targets — with uncapped potential You Bring A track record of smashing sales targets in technical or manufacturing-led sales Fluency with CRM systems and data-led pipeline management Strong commercial instincts and a consultative, customer-focused approach Confidence presenting solutions that include products, platforms, and software A full driving licence and flexibility More ❯