Customer & Technical Advisor
- Hiring Organisation
- XPERT RECRUITMENT SOLUTIONS LIMITED
- Location
- Cheadle, Stoke-on-Trent, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £35,000 per annum, Negotiable, Inc benefits
customers of all technical abilities, keeping them informed throughout fault resolution. Documentation: Maintain accurate records of customer interactions, diagnostics, actions taken, and outcomes within CRM and ticketing systems. Service Education: Proactively advise customers on best practices to prevent future issues and maximise their service experience. Office & Team Support Support general … language. Ability to work calmly under pressure, manage multiple cases simultaneously, and meet service-level expectations. Familiarity with ISP environments, remote diagnostic tools, and CRM/ticketing systems is advantageous. Previous experience in a technical support, service desk, or ISP-related role is desirable, though strong technical aptitude and willingness ...