Customer Support Engineer
Yateley, Hampshire, England, United Kingdom
Certain Advantage
training needs, and parts orders. Escalate complex technical issues to second-line engineering specialists and ensure consistent communication with stakeholders until resolution. Maintain thorough and accurate records in the CRM system Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams. Contribute to the creation and updating … repair of technical equipment, particularly in environments where integration with other systems is required. Skilled in diagnosing faults across hardware and software components in complex systems. Confident in using CRM systems for logging support cases and tracking resolution progress. Working knowledge and application of safe working practices, with a strong commitment to health and safety procedures and systems. Proficient in More ❯
Employment Type: Full-Time
Salary: £35,000 - £40,000 per annum, Negotiable
Posted: