design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration. Certified more »
and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot have significant integrations experience, including custom API, data integrations (Informatica/MuleSoft), Outlook and CTI integrations. have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention more »
and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot have significant integrations experience, including custom API, data integrations (Informatica/MuleSoft), Outlook and CTI integrations. have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, ComputerTelephonyIntegration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points. Here are more »
