3 of 3 CTI Jobs in the UK

enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies. Key experience required: Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations AWS services including Lambda, API Gateway, S3 and CloudWatch Experience with Amazon Lex, AI/ML services and LLM integrations TypeScript/ ...

Realtime, Google Gemini Live or equivalents, and a clear view on the tradeoffs between them. Experience integrating conversational AI with contact-centre infrastructure IVR, CTI, telephony, CRM, billing and knowledge systems and delivering clean, context-aware handoffs to human agents. Demonstrable ability to estimate, scope and size features accurately ...

MSSP Ecosystem Strategy Map and prioritise the top 100 global MSSPs by region, security maturity, and GTM fit — identifying those actively building or scaling CTI, DRPS, ASM, and CSPM‐led managed services. Define a structured, tiered MSSP engagement playbook covering acquisition, activation, ramp, and expansion — with clear milestones for each … integrations that embed Cyble capabilities into live delivery workflows. Drive co‐branded joint offerings, shared GTM materials, and partner‐specific use case packaging for CTI‐as‐a‐Service, DRPS, EASM, CSPM, and MDR augmentation. Revenue Ownership & Pipeline Own MSSP‐sourced ARR targets — accountable for pipeline creation, deal progression, and revenue ...