7 of 7 CTI Jobs in the UK

understanding of contact center technology landscape. Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon ...

including: CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow) Workforce Management solutions Knowledge Management platforms Payment gateways Third-party telephony services AI and conversational platforms Implement CTI and screen-pop functionality where required. Customer Experience Enhancement Implement conversational AI and virtual assistant integrations. Develop intelligent routing and customer segmentation solutions. Enhance customer ...

executives Strong leadership, communication, and problem-solving skills Salesforce certifications (e.g. Service Cloud Consultant, Experience Cloud Consultant) are a strong plus Experience with CTI integrations, telephony platforms, or broader AWS tooling is highly desirable Work from wherever you’re most productive – at home, in a co-working space ...

Auftreten gegenüber technischen und nicht-technischen Stakeholdern Ausgeprägte Kommunikations- und Problemlösungsfähigkeiten Salesforce-Zertifizierungen, z. B. Service Cloud Consultant, sind ein Plus Erfahrung mit Telefoniesystemen, CTI-Integrationen oder AWS-Tools von Vorteil Arbeite dort, wo du am produktivsten bist – im Homeoffice, im Co-Working-Space oder in unserem London Office. Zeitliche ...

omnichannel integrations. Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. Client and Cross‐functional Collaboration Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical … etc.). Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Skills & Competencies Ability to lead technical client conversations and translate complex requirements into implementation plans. Strong analytical and problem‐solving skills ...

We are looking for someone to join our Myphones team to handle technical faults and configuration queries related to VoIP hardware, software, and connectivity escalated from the first-line support team, to provide advice and ...

Duration: Permanent, full-time role Job Brief We are looking for an individual with at least three years of operational experience as a CTI analyst who is familiar with the process of researching, writing and editing CTI reporting for a broad range of audiences. Experience mapping and tracking threat actor ...