Customer Insights Analyst
- Hiring Organisation
- Hakim Group
- Location
- Darwen, England, United Kingdom
uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends … growth opportunities. Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs Act as the key liaison between marketing teams and technical partners ...