2 Case Management Jobs in Cambridgeshire

knowledge articles on topics where articles do not currently exist. Monitor support cases against SLAs, ensuring GIS meets its service commitments. Provide customer and management reports to support Key Account Managers in their customer-related activities. Support colleagues with their cases and/or testing. Actively learn about GIS … in providing customer support/service to clients. Experience in the industrial inkjet printing market. Experience with software systems used for customer support and case management such as Salesforce or equivalent software platforms Ability to build strong relationships with customers and internal colleagues. Proficient in using Windows PCs more »

to contractual quality standards. This role is a complex and challenging one, as it involves high volume quick turnaround, transactions, policy and system knowledge, case management and call handling. Key Responsibilities: · Support the HR Direct telephone function through responding to calls received from employees and 3rd parties. · As … through maximising performance and providing excellent customer service. · Support internal or strategic projects and “ad-hoc” tasks. · Provide administrative services in respect of Senior Management Function activity including annual fit and proper checks in accordance with contractual agreements. Your Profile: Key skills/knowledge/experience: · Knowledge of MS more »