8 of 8 Case Management Jobs in the City of London

early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical … Dynamics 365 Customer Service and/or Contact Center solutions in a functional role. Solid understanding of service operations and contact centre processes, including case management and interaction handling. Experience designing omnichannel journeys, queues, routing and agent experiences. Comfortable leading workshops, documenting requirements and producing functional designs. Experience ...

provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Work ...

role model to the wider team by showcasing our values and principles, leading from the front and by example. Role dimensions Leadership and Management : KPMG's HR Platforms Consulting team comprises over 50 team members. You will be responsible for managing projects ranging in length from several weeks … ability to collaborate and build strong relationships with varying team members Strong functional knowledge of HR, Talent, Recruitment (incl. Onboarding), Payroll, Time Tracking or Case Management business applications an advantage Experience as a configuration expert and/or project manager of enterprise software deployments KPMG Overview KPMG ...

/Consultants, including delegation, review, and support Acting as a senior advisor to corporate clients on immigration, compliance, and mobility strategy Overseeing high-volume case delivery while maintaining exceptional quality and attention to detail Supporting account management, including financial awareness around billing, utilisation, and client delivery Using case management systems for reporting, tracking, and performance insights Contributing to internal training, knowledge sharing, and continuous improvement initiatives Experience required: Strong experience in UK immigration, with a focus on corporate immigration Deep understanding of UK visa routes including Skilled Worker, ILR, and Global Business Mobility Proven experience leading ...

compliance and governance of EMEA HR infrastructure, ensuring all country policies, handbooks, and internal controls are legally sound and up to date. Performance Management & L&D Support the performance cycle across EMEA, using OKRs as the core framework for goals and outcomes Track goal setting, reviews, outcomes and documentation … grievances, disciplinary processes, investigations and terminations Own redundancy processes across EMEA, including consultation, documentation and risk mitigation Manage litigation support, external counsel coordination and case preparation Act as trusted advisor to managers on sensitive people matters Stakeholder Management Provide pragmatic, commercially aware HR advice aligned to business needs ...

Shift Left: Participate in design and requirements sessions, clarifying how A/Cs are tested before a single line of code is written. Test Case Management: maintain and expand our TestRail repository. You will decide what needs a manual pass and what candidates should be handed … Verify consistency across our web dashboard and mobile apps, ensuring data syncs correctly between the Rails backend and the client devices. The Tech Environment: Management: TestRail, Jira. Web: Vue.js (Frontend), Ruby on Rails (Backend). Mobile: Native Swift (iOS) & Native Kotlin (Android) as well as React Native. Note: While ...

define the strategy, roadmap, and prioritisation for a zero-to-one fraud risk product, delivering capabilities across workflow orchestration, data integration, model development, and case management. Building: You will architect and ship real-time systems that detect events, enrich them, and execute rules-based machine learning models at systemic … over corporate process. You roll up your sleeves. You are low on politics and high on conviction. Structure: Senior individual contributor. No immediate people management, though this may evolve as the platform scales. Why This Matters You are not building a feature. You are building an intelligent decisioning system ...

Include: Evolving and delivering our performance framework, including reviews, feedback cycles, and promotions, aligning talent development with business outcomes. Designing and delivering leadership and management development programs tailored to a mission-critical environment. Creating scalable tools and training to empower managers and individual contributors, reducing reliance … business context. Are a natural relationship-builder who values knowing the people you support and uses those relationships effectively. Have designed change management programs in fast-paced environments, balancing speed with care for affected individuals. Bring genuine curiosity about the business and actively seek to understand organisational strategy ...