Dynamics 365 Contact Center & Customer Service Functional Architect
- Hiring Organisation
- KPMG UK
- Location
- City of London, London, United Kingdom
Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service … other CCaaS platforms like AWS, Gensys etc. Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective. Experience with D365 Customer Insights, knowledge management or workforce management concepts. Familiarity with Power Platform capabilities used to extend service experiences. Awareness of new Dynamics 365 ...