Microsoft CX & CCaaS Implementation Specialist
- Hiring Organisation
- TeKnowledge
- Location
- City of London, London, United Kingdom
contact-center-as-a-service (CCaaS) environments. This role sits at the intersection of Dynamics 365 CRM Service, Microsoft Dynamics CCaaS, and Copilot-driven automation, enabling seamless omnichannel engagement, agent assist, and AI-driven case management. At TeKnowledge , your work makes an impact from … standards. Continuously refine solutions to enhance agent productivity, CX analytics, and service automation maturity. Required Skills & Experience Proven hands-on implementation experience with Microsoft Dynamics 365 Customer Service, CCaaS (Digital Contact Center Platform), and Copilot Studio. Strong understanding of omnichannel engagement, case management, routing logic ...