compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, CaseManagement, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯
City of London, London, United Kingdom Hybrid / WFH Options
inDrive
and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and casemanagement for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯
Contribute to the development and implementation of global employee relations policies and practices that promote consistency across regions. • Ensure organizational policies align with local employment regulations and legal standards. CaseManagement: • Oversee and guide the handling of employee relations cases, including grievances, disciplinary matters, performance issues, and workplace investigations. • Ensure fair and consistent application of disciplinary procedures, conflict … advisors to address emerging trends and manage organisational risks. • Support international leaders by providing tailored guidance on employment law in multijurisdictional settings. Data Analysis and Reporting: • Track and analyse case data and employee relations trends across markets to provide proactive recommendations for improvements. • Prepare reports on team performance, case outcomes, and cross-border compliance. • Keep accurate and organised … records of Employee Data (as per GDPR guidelines). • Support the management of People data intelligence profiles, to ensure we are rewarding star talent and being proactive with managing performance/capability issues. Additional Responsibilities In more detail: Team Management • Manage, motivate, and develop the team to provide comprehensive operational support in delivering the People Strategy and Vision More ❯
best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including casemanagement, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including casemanagement, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding More ❯
City of London, London, United Kingdom Hybrid / WFH Options
TSR Legal
entirely remotely. Key Responsibilities Manage a caseload of residential property transactions from instruction to completion. Provide high-quality, client-focused legal advice and support. Utilise a proprietary, AI-enhanced casemanagement system to streamline processes and reduce administrative workload. Work independently while also engaging with the wider legal and tech teams as needed. Ideal Candidate Profile Qualified Solicitor More ❯
in the UK specialising in intellectual property (IP). Role The purpose of this role is to provide analytical support for the development and use of the firm’s casemanagement system. The system holds records for over 250,000 individual cases with a total of over 20 million dates recorded. The system is highly integrated with our … implemented. With experience, it is expected that the Analyst would develop and expand their responsibilities and contribution to the business as they build their knowledge and understanding of the casemanagement system and the business of the firm. Responsibilities Working with a small number of partners of the firm who created the original configuration of the system to More ❯
and help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, casemanagement, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into … . Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯