2 of 2 Case Management Jobs in Redhill

innovative organisation? AXA Partners is seeking a passionate and driven Local Product Owner to join our Network team in Redhill. This is an exciting opportunity to lead the development, management, and optimisation of key systems that enhance our service delivery in the Motor Recovery and Home Emergency sector. What you'll be doing: As the Local Product Owner, you … like Joblogic and Apex. You'll play a crucial role in negotiating contractual agreements and optimising internal systems such as Core Provider Operations (CPO), ePro, Easyterritory, and Provider Invoice Management System (PIMS). Collaboration is key, as you will work with various teams across the UK and globally to enhance system performance, drive operational efficiencies, and improve customer satisfaction. … Lead the development and management of external system partnerships. Serve as the Subject Matter Expert (SME) for critical internal systems. Collaborate with network management to optimise provider usage and deliver seamless customer journeys. Manage budgets to ensure spending aligns with business objectives. Represent UK interests in planning and executing system enhancements and change requests. What you'll bring More ❯

suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key Responsibilities: Own all support case management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts … Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and … facing scenarios with a proactive, problem-solving mindset Proficiency in standard office and ticketing tools Willingness to travel when required Desirable: ITIL understanding or certification Project coordination or obsolescence management experience What We Offer: Key technical position in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape More ❯