9 of 9 Case Management Jobs in Surrey

BI). You will also have the ability to scope and develop reports needed by the business. You will have solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel. I am looking for an excellent communicator at all levels with … using PowerPoint would be advantageous. Key responsibilities Work closely with stakeholders to understand business needs and translate them into solutions Configure and customise HR case management, employee workflows, and service portals Provide expertise in HR case management best practices Provide guidance and training to internal teams … on ServiceNow HR functionality Configure, customise, and deploy HR workflows, case management, and knowledge management within ServiceNow Provide project management support, assisting in the coordination and organisation of broader project plans to help keep projects on track, on budget, meet deadlines and keep team members informed More ❯

faults and trend analysis. Responsible for keeping lines of communication active between internal and external contacts ensuring updates are frequent and clear. As a case owner you will need to ensure all parties responsible for the progression of a case are actively updating and working towards a resolution. … Ensuring case management for support issues, projects and Managed On Site queries and requests are in line with the client's processes and our contractual obligations for the client. Coordinating any repair works of faulty equipment, liaising with manufacturers and in-house repairs whilst taking financial impact into … Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available should it be required. Asset Management and weekly/monthly/quarterly reporting. Involvement in the service handover from Projects for clients to understand their support available and the contractual More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and More ❯

incoming client requests via telephone and web portal. Identify, assess criticality, and prioritise resolution of all new and existing issues, via the Clinisys incident management system. Research, manage, and document issues and document resolutions while effectively communicating status and partnering with the client. Work independently to resolve routine and … incidents. Manage and document resolution process and effectively communicates updates to the client. Coach less experienced staff in maintaining low personal backlog using established case management best practices. Create training documentation. Maintain high Client Satisfaction Scores. Stay current with product and industry updates and changes. Identify the need … and non-technical clients and staff at all organisational levels. Excellent analytical and problem-solving skills. Excellent interpersonal and professional communication skills. Strong time management and organisational skills. Ability to understand and articulate technical concepts and derive solutions Ability to deal with complex and challenging client issues Demonstrated ability More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

Power BI and Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and More ❯

and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process More ❯

intermediaries within the defined South Coast area. Build a strong sales pipeline from enquiry and DIP through to Credit Committee ensuring smooth handover to Case Management and Underwriting teams. Cultivate relationships through review meetings, networking events, and strategic planning to increase application volumes and intermediary engagement. Actively manage More ❯