2 of 2 Case Management Jobs in Sunbury-on-Thames

faults and trend analysis. Responsible for keeping lines of communication active between internal and external contacts ensuring updates are frequent and clear. As a case owner you will need to ensure all parties responsible for the progression of a case are actively updating and working towards a resolution. … Ensuring case management for support issues, projects and Managed On Site queries and requests are in line with the client's processes and our contractual obligations for the client. Coordinating any repair works of faulty equipment, liaising with manufacturers and in-house repairs whilst taking financial impact into … Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available should it be required. Asset Management and weekly/monthly/quarterly reporting. Involvement in the service handover from Projects for clients to understand their support available and the contractual More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and More ❯