25 of 25 Case Management Jobs in the South East

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery … major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep ...

Blake Morgan. This role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role ...

months) We are recruiting an experienced Solution Architect on behalf of our leading utilities client to lead the design and delivery of enterprise-scale Case Management solutions across critical operational areas. This role will play a key part in modernising and automating complex business processes, ensuring systems … scalable, efficient, and aligned with wider organisational architecture. Key Responsibilities Architecture & Solution Design Design end-to-end architectures for case-driven processes, including intake, triage, investigation, resolution, and reporting. Translate business requirements into conceptual, logical, and physical solution designs. Define data models, workflow structures, and orchestration patterns to ensure ...

Title: Solution Architect - Case Management Programme Location: London (Hybrid - 2 - 3 days onsite) Contract Type: 6 Outside IR35 Contract About the Role We are seeking an experienced Solution Architect to support a major programme delivering a modern case management system. This role will be critical … user-centric solution. You will work closely with business stakeholders, delivery teams, and technical specialists to design and govern solutions that support complex case management processes. Key Responsibilities Define and own the solution architecture for the case management implementation Translate business requirements into scalable, robust technical ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

third-party suppliers to agree scope, solution design and delivery approach Analyse and document end-to-end financial services processes (e.g. onboarding, servicing, advice, case management), identifying opportunities to optimise through Salesforce FSC Ensure requirements align to Salesforce FSC data models, data quality standards and integration patterns Maintain … experience working on Salesforce platforms, preferably Financial Services Cloud Strong understanding of Salesforce FSC concepts, including customer and household models, servicing journeys and case management Experience defining requirements for Salesforce configuration, customisation and integrations Experience with Lean or Systems Thinking methodologies for process improvement and collaboration, driving efficiency ...

Dataverse, and Power Platform Produce high-quality architecture documentation (solution diagrams, data models, integration designs) Define architecture across multiple business domains (Sales, Service, Marketing, Case Management) Ensure adherence to Microsoft best practices and security standards Technical Leadership Act as the lead technical authority across CRM and Power Platform … solution components and ensure architectural consistency Support environment strategy, releases, and deployment processes Integration & Azure Architect integrations using Azure services (Functions, Service Bus, API Management, Logic Apps) Define and oversee data migration strategies Ensure scalability, resilience, and performance of solutions Skills & Experience Technical Expertise Strong experience with Dynamics ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Desirable Exposure to business analysis, consulting, or technology delivery (internship or project … unrestricted for at least the next 5 years. Profile 29 recruitment keywords: business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance ...

accuracy, completeness and compliance with statutory requirements Work with service areas to identify and resolve data quality issues Extract, analyse and interpret data from case management systems Support continuous improvement of data quality and reporting processes Collaborate with stakeholders across Children's Services, Lifelong Learning and Families Provide … Local Government Strong background in Children's Social Care data and reporting Experience delivering statutory returns including CiN Census and SSDA903 Working knowledge of case management systems, ideally Mosaic Strong data analysis and data quality management skills Experience working with large datasets and performance reporting Strong stakeholder ...

role will be Via Umbrella. Working in a Hybrid Model of 2 days a week on site. Key Skills and Experience Experienced with Test Case Management Exposure and understanding of Automation. Experience working with Mobile Banking, Experience as a Functional Tester with an Exploratory Mindset. Experienced with Mobile … with working alongside Stakeholders with strong Business Knowledge. Strong and clear Communication Skills. Experienced working within Banking/Ecommerce. Knowledge and Experience of: Test Case Management Jira/Zephyr Java/Appium IND_PC3 Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business ...

aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide … hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality ...

Business Analyst working with CRM platforms (Dynamics 365, Salesforce, HubSpot, etc.). Strong understanding of CRM concepts such as lead/opportunity management, customer lifecycle workflows, case management, and automation. Skilled in gathering and documenting requirements in Agile or hybrid environments. Experience creating process flows, wireframes … functional specs. Excellent communication and stakeholder management skills. Strong data analysis and CRM reporting capabilities. Desirable Experience working in the Insurance industry Hands-on CRM configuration experience (Dynamics 365 or Salesforce). Knowledge of integration methods: APIs, middleware, data connectors. Background in industries with complex customer journeys (insurance, financial ...

custom Apex, Lightning components, flows, validation rules, APIs and integrations8. Assure quality across end to end financial services processes such as customer onboarding, servicing, case management and data flows. Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/… available and aligned to support end to end testing and release activities. Help set quality gates for environment readiness and promote consistent environment management practices. Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage11. Feed ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal … Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

automation scripts to support regression testing and reduce manual effort. Ensure traceability from requirements through to test scenarios, cases and exit criteria. Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers. Provide clear reporting on test progress, quality metrics, risks … reporting. Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks. Experience using test and defect management tools such as ServiceNow or SAP Calm. Strong stakeholder management skills and ability to communicate quality and release readiness clearly. Ability to work ...

working hours Private healthcare and pension scheme Season ticket loan Office based Digital and Reprographics Assistant Key Responsibilities: Order and digitise case papers, ensuring accurate reconciliation with Chambers’ case management system Produce advanced e-bundles for barrister instructions, enclosures, and court submissions Troubleshoot digital bundle issues, including … locating missing documents and repairing corrupt files Collate and prepare complex case files across multiple digital and media formats, including indexing and tabbing Print court bundles to Chambers’ presentation standards and prescribed court formats Take ownership of Chambers’ scanning and electronic archiving service, including advanced and archive scanning Support ...

enterprise risk and compliance platforms. The role spans a mature RegTech (Obligation to Control) implementation entering build, alongside an earlier-stage Third Party Risk Management (TPRM) initiative focused on prototyping and roadmap definition.This is a non-hands-on leadership role, requiring strong delivery discipline, the ability to translate complex … Senior Technical Project Manager Strong understanding of the full software development lifecycle Proven ability to assess feasibility, scope, and delivery approach Experience delivering workflow, case management, or integration-led solutions Comfortable coordinating multiple teams rather than building hands-on Strong stakeholder management in complex, regulated environments Experience ...

line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion ...

external customers Act as a customer advocate , ensuring high satisfaction and success Troubleshoot and perform root cause analysis across platform features Maintain excellent case hygiene and documentation standards Communicate effectively via case management systems, phone, and digital channels Build and maintain deep technical expertise in assigned product ...

Configuration Specialist I am currently recruiting for a Mosaic Software Configuration Specialist to support the ongoing development and improvement of a core social care case management system. This is a hands-on technical role focused on configuring, testing, and supporting Mosaic to meet the needs of Children ...

queries Manage the IT budget, ensuring cost-effective solutions without compromising quality Monitor systems for potential threats Maintain and support the firm’s Case Management System – Partner for Windows (Tikit) Take the lead on all projects Liaise with and manage third party vendor relationships, including software and hardware ...

Mosaic Systems Training Specialist I am currently recuiting for a Systems Training Specialist with strong hands-on experience of the Mosaic case management system. The Mosaic Stsyems Training Specialist will design and deliver engaging training for social care users, supporting effective system adoption and confident use across frontline ...