19 of 19 Case Management Jobs in the South East

Blake Morgan. This role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role ...

support our utilities company by driving the design, documentation, and optimisation of Customer Operations processes while contributing to the successful delivery of a new case management system. This role acts as a critical link between operational teams, SMEs, Product, IT, and Transformation - ensuring that processes are clearly defined … Ensure processes reflect best practice, regulatory expectations, and operational efficiency. Own and maintain the central process library, ensuring consistency of style, structure, and governance. Case Management System Delivery Work closely with Product, IT, and Transformation teams to translate operational needs into system functionality. Support user story creation, acceptance ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Desirable Exposure to business analysis, consulting, or technology delivery (internship or project … unrestricted for at least the next 5 years. Profile 29 recruitment keywords: business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance ...

role plays a critical part in supporting and optimising the firm’s core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems. You will provide second and third line support across business-critical legal applications, acting as a subject matter expert … succeed in this role, you will have proven experience supporting enterprise applications within a legal or professional services environment. A strong understanding of Document Management Systems (such as iManage or SharePoint), Practice/Case Management Systems (such as Peppermint, Elite, Aderant or similar), and matter-centric legal ...

hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme/change delivery to support and drive strategic initiatives. The candidate will … adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic ...

platform-led or multi-team environment. Strong hands-on Salesforce configuration experience (Lightning, Flows, Security Model, Data Model, Reporting). Experience with Service Cloud, case management and Agentforce. Demonstrable experience delivering upgrades, BAU enhancements and fixes aligned to IT governance and sprint cadences. Significant experience using Gearset …/CD, release management and environment promotion. Understanding of Git workflows, DevOps tooling and environment strategies. Excellent communication and documentation skills, with a strong customer-service ethos. Experience working with ITIL processes (incident, problem, change, release). Experience working within Agile frameworks. Appointment to this role will be subject ...

worked from multiple UK locations The Role A leading Government Institution is seeking an experienced Programme Director to lead a large-scale Legal Practice Management (LPM) transformation programme.This is a pivotal leadership role, responsible for driving the modernisation of legal practices through the delivery of new technology-enabled services. … assurance gates Experience leading programmes through GDS service assessments Expert-level stakeholder engagement and governance capability, including executive-level reporting Strong programme governance, financial management, and delivery assurance experience Practitioner-level experience in digital, data, business change, and implementation Demonstrated ability to lead multidisciplinary teams and manage multiple suppliers ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal … Tech Technology TrainerUK Remote £45,000 - £60,000 Depending on ExperiencePlus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

Level Governance – Expert Level Digital and Data – Practitioner Level Business Change and implementation – Practitioner Level Desirable Experience of working with and delivering Legal Practice Management Systems Experience of delivering case management systems ...

into Agile user stories Proven knowledge of the full change and delivery lifecycle Highly Beneficial: Experience working in both law firms and insurance firms Case management systems, insurance market knowledge, reporting and systems migration experience Business Analysis or Agile certification ...

internal departments to ensure seamless resolution of customer enquiries and distributor support. Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records. Support customers, distributors and internal teams with technical, service, warranty and digital platform queries. Key skills & experience: Experience in customer service, technical support … equivalent industry experience. Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms. Practical experience with customer support processes, case management, and digital engagement platforms. Strong problem-solving and analytical skills, with high attention to detail and accuracy. Effective communication and teamwork abilities, with ...

product roadmap for Care & Arranger, prioritising improvements that reduce manual work and enhance service quality. Leading the modernisation of internal operational tools , including scheduling, case management and communication capabilities. Acting as the voice of the user , engaging directly with frontline colleagues to understand pain points and opportunities. Facilitating … third-party vendors and digital partners where required. What we're looking for This role would suit someone who: Has proven experience in product management , ideally owning internal or operational systems rather than purely customer-facing products. Is comfortable balancing user needs, business outcomes and technical constraints . ...

segments used across regulatory programmes. * Own external and regulatory reporting requirements with a focus on precision and timeliness. * Support correspondence-driven processes, including case management and tracking activity. Your Skills and Experience * Strong SQL skills with the ability to work confidently with complex queries. * Proven experience producing accurate ...

certified Beacon CRM partner and also deliver selected Salesforce projects within the not-for-profit space. Their work supports organisations with fundraising, case management, volunteering and impact reporting systems. Helping charities operate more effectively and focus on delivering real social impact. This is not a traditional internal ...

substandard installations and provide effective resolutions Manage inbound and outbound calls and cases in line with agreed processes and SLAs, using the Salesforce case management system and recording all relevant customer interactions. Build and maintain professional relationships with all internal and external customers Technical Support Advisor experienced required ...

satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday … Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events ...

this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults … preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting & Data Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity ...