4 of 4 Case Management Jobs in Tyne and Wear

a Product Manager who will be responsible for execution of the Vision, mission and Roadmap for their product which can be either a front facing digital service OR a case management system used by internal government users. This is the initial MVP for the build of a case management system and the start of the build … the best delivery methods, measuring outcomes, prioritising work, and managing to MVP. Lifecycle Perspective: Ability to recognise and transition between product lifecycle stages, ensuring alignment with service standards. Operational Management: Skill in designing and managing operational processes throughout a product's lifecycle, including problem-solving and operational improvement. Problem Ownership: Capacity to lead problem resolution, anticipate issues, and coordinate … effective solutions. Product Ownership: Flexibility in applying tools and concepts, adapting to change, and demonstrating expertise in product management practises. Strategic Ownership: Strong strategic thinking, able to engage organisational buy-in, and develop abstract strategies with limited information. User Focus: Commitment to user research, understanding user needs vs. desires, and prioritising approaches to address user stories effectively. Desired Qualifications More ❯

user experience through UI enhancements and Lightning component optimisation. Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality. Strengthen Service Cloud capability across case management, knowledge, and support workflows. Support Marketing Cloud Engagement with journey management, audiences, and integrations. Contribute to projects aimed at replacing legacy code with modern declarative or More ❯

user experience through UI enhancements and Lightning component optimisation. Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality. Strengthen Service Cloud capability across case management, knowledge, and support workflows. Support Marketing Cloud Engagement with journey management, audiences, and integrations. Contribute to projects aimed at replacing legacy code with modern declarative or More ❯

skills with a customer-focused approach Ability to manage multiple priorities in a busy environment Excellent communication skills with confidence in dealing with users at all levels Knowledge of case management or IT systems (beneficial, but not essential) Whats on Offer Salary up to £27,000 per annum The chance to join a supportive IT team within a More ❯