9 of 9 Case Management Jobs in West Yorkshire

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

expectations through clear communication and timely support Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets Documenting all activities and resolutions accurately to ensure effective case management Providing additional support to the wider team as needed Performing end-user client machine configuration and support tasks The ideal candidate will be: Minimum 3 years of More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

experienced IT Director to lead and shape their technology function. This senior role will take full ownership of a growing IT team, overseeing the strategic direction, planning, implementation and management of the systems and infrastructure that support legal operations. This includes networks, server and cloud environments as well as legal technology platforms such as case management, document … management and time recording systems. Working closely with senior leadership, the IT Director will align technology initiatives with business needs and lead the firm's digital transformation within a highly regulated environment. Key requirements: Proven Leadership experience in IT infrastructure and operations, preferably within a Microsoft environment. Experience within the legal or professional services sector. Excellent communication and stakeholder … management skills. Experience leading, mentoring and developing IT teams. Ability to manage third party suppliers and technology partnerships. In return, the successful candidate will receive a salary of £95,000 along with bonus and benefits package. To be considered, please apply More ❯

the needs of the clients and the commercial requirements of the firm to include: Adherence to internal and client SLAs and KPIs Assisting with matter set up in the case management system Assisting with MI management and checking for accuracy Liaising with Opponent Solicitors and other Third Parties Referencing and triaging post via a shared email inbox … Other administrative duties, as required Who you are You will: Have practical experience of file management Be IT literate with some Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis Have a good telephone manner Be organised and able to prioritise and manage a constantly changing workload Be able to work on own initiative without More ❯

Experience Needed Up to 3 years' experience in defendant litigation (essential) Experience handling fast-track EL/PL claims (preferable) Understanding of litigation in the retail sector (preferable) Strong case management and organisational skills Excellent written and verbal communication abilities Proficient in Microsoft Word and Excel (intermediate level) Able to work under pressure and meet strict deadlines What More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯

protection training About you: Minimum 3 years PQE Experience and knowledge of Data Protection/GDPR Experience of handling client and stakeholder relationships Experience of dealing with a varied case load Experience of working in a busy reputable legal team Knowledge and working use of case management systems More ❯

team of skilled Mortgage Advisors. In this fully remote role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing More ❯