2 of 2 Case Management Jobs in West Yorkshire

infrastructure and hybrid server environment. Ensure IT systems support current and future business requirements. Manage IT budgets, forecasting and cost control. Oversee IT risk management, disaster recovery and backup processes. Maintain network, data and communications security, including Cyber Essentials Plus accreditation. Provide second and third-line support across hardware … operating systems, software, telephony and printing. Manage Microsoft Azure, Microsoft 365 and associated cloud services. Maintain and develop the case management system, including workflows, forms and documentation. Produce reporting and data insights using SQL, Excel, audit logs and Power BI. Manage telephony systems and mobile communications. Lead ...

optimisation of Salesforce Field Service capabilities Supporting the introduction and adoption of Agentforce Driving integration with Microsoft 365 and other enterprise systems Improving case management, workflow automation and resource allocation processes Mentoring Salesforce engineers and developers to enhance technical capability across the function This is a predominantly remote ...