2 of 2 Case Management Jobs in Woking

incoming client requests via telephone and web portal. Identify, assess criticality, and prioritise resolution of all new and existing issues, via the Clinisys incident management system. Research, manage, and document issues and document resolutions while effectively communicating status and partnering with the client. Work independently to resolve routine and … incidents. Manage and document resolution process and effectively communicates updates to the client. Coach less experienced staff in maintaining low personal backlog using established case management best practices. Create training documentation. Maintain high Client Satisfaction Scores. Stay current with product and industry updates and changes. Identify the need … and non-technical clients and staff at all organisational levels. Excellent analytical and problem-solving skills. Excellent interpersonal and professional communication skills. Strong time management and organisational skills. Ability to understand and articulate technical concepts and derive solutions Ability to deal with complex and challenging client issues Demonstrated ability More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯