St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Telecom
ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the
Change Management process: assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point … platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair
Change Advisory Boards (CABs) and maintain an authoritative
change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll … telecommunications, building/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem,
Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor
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