2 of 2 Change Advisory Board Jobs in Glasgow

Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support … Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively captured and acted upon. Change Management & CAB: Actively participate in the weekly Change Advisory Board (CAB) meetings, ensuring that changes are aligned with customer needs and … Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward. Embrace change with us as we lead the evolution of IoT, fostering clarity, trust, and accountability in our mission to create a well-connected world for More ❯

including BACs calendar updates, bonus rate updates, tax year-end updates, RTI rate updates, and ROI sort code updates. Participate in small-scale change enhancements through the business prioritisation. Develop team knowledge and capabilities to improve service delivery over time. Create and maintain a team-level roadmap for … continuous improvement. Act as a recipient for project delivery acceptance and handover, ensuring smooth transitions to production. Represent the support team in Change Advisory Board meetings. Respond to customer service requests and provide timely resolutions. Key skills Strong knowledge of the Sonata application, as … committed to doing the right things for our customers We listen to and learn from our customers WE KEEP MOVINGFORWARD We always see change as an opportunity Our progress is based on careful management of our risks We have the courage to test new ideas and learn from More ❯