1 of 1 Change Advisory Board Jobs in Scotland

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root … and proactively identify potential service risks. Change Management Support the planning, risk assessment, and execution of changes within the managed cloud environment. Act as a gatekeeper in CAB (Change Advisory Board) meetings to ensure changes meet compliance and operational standards. Work with project managers and service owners to align changes with customer … expectations and minimal service disruption. We want to hear from you if you: Key Skills & Experience Experience in ITIL-based Incident, Problem, and/or Change Management roles within a service provider or cloud infrastructure environment. Proven experience managing major incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks More ❯