Service Manager (CRM)
- Location
- Greater London, England, United Kingdom
operations of the Bank’s CRM platform and integrated systems* Establish, maintain and enforce platform policies, standards and procedures aligned to the Bank’s control and risk management frameworks* Own the CRM platform as an asset within the IT asset register, ensuring all required documentation and operating procedures … Platform’s security posture (eg access controls, field level security, login IP ranges etc)* Engage with risk partners to ensure and evidence management and control of risk and driving remedial activity as required* Ownership and maintenance of business continuity and disaster recovery plans for the platform* Ensure the platform ...