Service Architect
- Hiring Organisation
- Mastek
- Location
- Leeds, England, United Kingdom
model for critical data engineering pipelines, aligned to project requirements. Establish clear service constructs, including: Support coverage models (core hours, escalation) Incident, problem, and change processes Release and maintenance windows Ensure service definitions are fit for current pipeline complexity , not aspirational future platforms. 2. Service Readiness & Operational Assurance Assess … Ensure the BAU service model can realistically meet agreed service levels. Define governance structures including: Operational metrics and reporting Weekly and monthly service reviews Change control integration with NHS England processes 6. Incident, Change & Escalation Design Define and document: Incident response processes Technical and service escalation paths ...