third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, ChangeControl Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and more »
clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change … Analysis, Requirements Definition and Management. Responsibilities include: 1. Work with Service Analysts to understand current 'As Is' process status (Incident/Request Fulfilment/Changecontrol). 2. Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management. 3. Work with all stakeholders to … develop processes and ITSM tooling. 4. Assist Change Management with 'as is' and 'to be' processes for JSM Transition. 5. Work with Change Management to assist in upgrading transition process (including introduction of a light touch OAC to onboard new services). 6. Support FinOps process, implementing improvements more »
Collaborating with cross-functional stakeholders as needed, training new functionality to the HR population. Production and maintenance of system documentation (e.g. workbooks, training documentation, changecontrol systems such as JIRA, etc.). Apply understanding of assigned business processes to identify gaps and propose continuous improvement measures. To be more »
