8 Change Management Jobs in Aberdeenshire

the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization skills more »

of our Managed Services team and will be responsible for providing database administration services to various clients: Supporting the entire application development to Database Management process. Ensuring the availability of client databases. What this DBA role will look like: Installation, configuration and upgrading of Oracle Software SQL Server Databases … required to ensure database availability and scalability. Perform general technical trouble shooting and proffer solutions to development teams, project teams and business analysts Patch Management and Version Control including Interfacing with Vendors (Oracle, Microsoft etc.) to prevent security breaches and keep software up to date. Setup and maintain documentation … systems; Windows and Unix Knowledge of Oracle and SQL Server backup and recovery scenarios Ability to handle multiple projects and deadlines Experience in database change management and data management through the various stages of the development life cycle Presentation/Communication Skills Oracle Certified or MCP Certified more »

create personal service requests to provide assistance Incidents Take ownership of issues and incident related tickets that are escalated to the Business Systems queue Change Management Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and … coordinate 3rd party vendors for their steps Problem Management Investigate ongoing and known issues to find the root cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing … administration Must have knowledge of Web technologies and Windows Server environment Must be aware of security surrounding applications, such as SSL, Service Accounts, Password Management etc Must have good problem solving skills Excellent communication skills and ability to work with business stakeholders at all levels, Excellent customer service skills more »

clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and … when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed more »

Aberdeen and offers hybrid working. What is the role As a Learning & Development Coordinator, you will work closely with HR, IT and an external change management organisation to oversee the process of translating learning materials, you will help plan Train the Trainer sessions by identifying trainers, scheduling rooms … also track the completion of training, evaluate results and conduct follow-ups. You will also provide administrative support in uploading courses into the Learning Management System, and collating and providing general training data. Candidate profile/experience The successful candidate will have excellent communication skills both written and verbal … and pride themselves on their organisational skills. They will also have previous experience in planning and delivering events and experience using a Learning Management System is desirable not essential. Any exposure to SAP SuccessFactors will also be beneficial. Ready to Apply? If you would like to be considered for more »

Aberdeen and offers hybrid working. What is the role As a Learning & Development Coordinator, you will work closely with HR, IT and an external change management organisation to oversee the process of translating learning materials, you will help plan Train the Trainer sessions by identifying trainers, scheduling rooms … also track the completion of training, evaluate results and conduct follow-ups. You will also provide administrative support in uploading courses into the Learning Management System, and collating and providing general training data. Candidate profile/experience The successful candidate will have excellent communication skills both written and verbal … and pride themselves on their organisational skills. They will also have previous experience in planning and delivering events and experience using a Learning Management System is desirable not essential. Any exposure to SAP SuccessFactors will also be beneficial. Ready to Apply? If you would like to be considered for more »

clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and … when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed more »

clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and … when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed more »