1 of 1 Change Management Jobs in Altrincham

across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience at all times What … issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with ...