9 of 9 Change Management Jobs in Basingstoke

internal and client review. Act as the main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive … related activities as required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder ...

analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector … continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking ...

balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met Act as the senior escalation point … both operational and technical issues Keep processes, documentation, and standards up to date and continuously improving Oversee incident, problem, and change management Ensure customer environments are stable, secure, and aligned with best practice Team Leadership & Development Lead and support technical support and project teams Coach, mentor, and develop ...

hands-on, customer-facing role working with critical cloud and virtualisation platforms. You’ll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function. The role operates on a rotating shift pattern … escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments for new services entering live ...

Support Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents … escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks Maintaining and supporting the PKI solution. Attending PKI activities (Requires travel to other sites several days a month) Maintaining and supporting the backup and storage solution providing timely updates to the Operations ...

services meet agreed SLAs, KPIs, and compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance … Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication and conflict-resolution skills Proven ability to juggle multiple priorities under pressure Analytical mindset with ...

storage) technologies, including VMware and Horizon VDI. * Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. * Conduct readiness assessments for new releases, ensuring smooth deployment. * Maintain comprehensive documentation such as Work Instructions and Patching Schedules. * Manage lifecycle of supported … products, ensuring they remain supported and up-to-date. * Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. * Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: * Extensive ...

responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding to active alerts from … security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Coordinating and running vulnerability scans and remediation. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access Management ...

maintaining PKI and storage solutions, including travel to other sites * Conducting readiness assessments for new releases and producing detailed documentation * Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes * Supporting backup and storage operations, ensuring system integrity and security What … Microsoft, Thales) * Familiarity with Cloud Infrastructure Storage and VMware cloud technologies * Understanding of ITSM processes and server administration (e.g., Windows Server) * Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) * Ability to work shifts (0700-1500 & 1100-1900) on a rotating basis * DV clearance ...