Transformation Director - Call Centre
- Hiring Organisation
- Access Computer Consulting
- Location
- Bridgend, Mid Glamorgan, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 - £700/day
setting up backend call centre operations. You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering a culture of continuous improvement and collaboration to deliver exceptional service … essential for this role. Experience in implementing automation technologies (RPA, AI, workflow platforms) is also essential. You must also have a strong background in change management and cultural transformation. You will have demonstrated success in managing complex stakeholder environments and influencing at executive level. Please apply ASAP ...