Technical Document Analyst Working as part of the Application ChangeManagement Team, this role will support documentation preparation to support application change and configuration across multiple applications used within the Underwriting & Schemes division within the PIB Group. Key Responsibilities: Support the creation and maintenance of technical documentation … including policy wordings, IPIDs, notices of change, policy schedules, certificates, policy related letter/email templates. Review change requests submitted by the business and effectively capture and document requirements. Ensure all technical documentation complies with company standards and guidelines and is accurate, comprehensive, and kept up-to-date. … to relevant stakeholders including the status of their current requests, and progress of inflight changes. Effectively configure applications (where possible) as part of the changemanagement process. Undertake proof reading or system integration testing and in some cases, user acceptance testing. Update and create knowledge-base articles to More ❯
Technical Document Analyst Working as part of the Application ChangeManagement Team, this role will support documentation preparation to support application change and configuration across multiple applications used within the Underwriting & Schemes division within the PIB Group. Key Responsibilities: Support the creation and maintenance of technical documentation … including policy wordings, IPIDs, notices of change, policy schedules, certificates, policy related letter/email templates. Review change requests submitted by the business and effectively capture and document requirements. Ensure all technical documentation complies with company standards and guidelines and is accurate, comprehensive, and kept up-to-date. … to relevant stakeholders including the status of their current requests, and progress of inflight changes. Effectively configure applications (where possible) as part of the changemanagement process. Undertake proof reading or system integration testing and in some cases, user acceptance testing. Update and create knowledge-base articles to More ❯
testing when necessary Coordinate regression testing Assisting with software release processes Contribute to quality improvement strategies across our solutions Collaborate with engineers, solutions leads, change leads & business stakeholders to ensure high-quality deliverables Promote quality coaching best practices Education, experience and skills The ideal candidate will have the following. … suggest and champion new technologies and approaches while maintaining pragmatic delivery Problem solving - Capable at breaking down problems and guiding teams toward effective solutions Changemanagement - Skilled at introducing and managing technical change in a sustainable way Being Bold - Willing to not be afraid to voice their More ❯
functional expert for 1 or more Digital Clinical Systems. You will have responsibility for ensuring the products are quality assured following rigorous testing, project management of technical and implementation work streams, and overseeing implementations. This will involve close working with clinical and administrative staff across the organisation, and with … the Digital Services Directorate and will work with Project Managers, other Digital Product Specialists, Systems Developers, IT Trainers, QA Analysts and Infrastructure and Service Management teams. Digital Services are integral to the Health Board's clinical services plan, and play a key role in supporting thousands of staff to … communicating with a range of individuals/teams Desirable Previous experience of implementing clinical systems within the healthcare environment Experience of using a project management methodology (e.g PRINCE2) Aptitude and Abilities Essential Ability to use verbal, written & presentation skills to communicate complex information to range of individuals/teams More ❯
needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performance metrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise with the Customer Ambassador Team Managers to ensure effective … line management and coaching of the Customer Services team as needed Collaborative liaison with teams across the company to support business objectives Effectively communicate weekly and monthly outcomes; creating documents that drive decision-making and measure continuous improvement Maintain budget for the Customer Service function, control expenses and explain … new features and support initiatives Other duties as required to meet business needs Qualifications Degree or certificate in business, technology, a related field or management preferred 10 years+ experience in managing team members in a software-based environment preferred Required Skills Strong relationship building and interpersonal skills Effective communicator More ❯
needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performance metrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise with the Customer Ambassador Team Managers to ensure effective … line management and coaching of the Customer Services team as needed Collaborative liaison with teams across the company to support business objectives Effectively communicate weekly and monthly outcomes; creating documents that drive decision-making and measure continuous improvement Maintain budget for the Customer Service function, control expenses and explain … new features and support initiatives Other duties as required to meet business needs Qualifications Degree or certificate in business, technology, a related field or management preferred 10 years+ experience in managing team members in a software-based environment preferred Required Skills Strong relationship building and interpersonal skills Effective communicator More ❯
