2 of 2 Change Management Jobs in Bridgwater

Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/vendor management Comfortable working with delivery … alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience. Responsibilities … meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery models Ensuring effective change management and minimal business disruption Leading service performance reviews, audits, and reporting Managing licensing, service costs, and budget accruals Ensuring seamless transition from project delivery into operations Supporting More ❯

Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We're looking … service improvement opportunities ? Recommend cost-effective delivery models aligned with business drivers ? Escalate and resolve IT service issues through structured communication ? Manage service performance metrics, reporting, and compliance ? Coordinate change management with minimal business disruption ? Oversee third-party contracts and ensure successful service transitions ? Allocate resources effectively across multiple projects ? Build strong relationships with stakeholders and third-party … of 3 years and have permanent residency ? Strong background in system administration and IT service delivery ? Proven record of managing large-scale IT operations and budgets ? Skilled in vendor management and third-party collaboration ? Expertise in SLA development, compliance, and service assurance ? Confident using tools like Azure DevOps, JIRA, and agile frameworks ? Excellent communicator with high emotional intelligence and More ❯