2 of 2 Change Management Jobs in North Tyneside

throughout. Your focus will be on ensuring seamless system updates and improvements that align with user needs and business processes. You'll apply structured change management practices while remaining agile in response to evolving business needs. A key part of the role involves managing relationships with senior stakeholders More ❯

IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets … such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up-to-date, and … and shared learning within the IT function. Skills & Experience Essential: Proficiency in ticketing tools such as ServiceNow, Jira , or Zendesk . Familiarity with knowledge management platforms and documentation best practices. Solid understanding of the ITIL framework , including incident, problem, and change management. Experience with data analysis tools such More ❯