21 of 21 Change Management Jobs in Tyne and Wear

We are looking for a highly organised and proactive Change & Project Coordinator to join our Project Management Office (PMO) . This pivotal role is responsible for overseeing the end-to-end management of change requests, ensuring smooth transitions from change assessment to project delivery, and providing operational support to Project Managers across a variety of … initiatives. Acting as a bridge between change governance and project execution, you will ensure that all submitted change requests are robust, actionable, and properly transitioned into projects when required. You will manage approval processes, support project resourcing and scheduling, monitor risks, and contribute to continuous improvement through post-project evaluation and reporting. Your work will play a key … role in maintaining operational efficiency, risk mitigation, and organisational responsiveness to change. Key Responsibilities Change Governance and Lifecycle Management Change Advisory Board (CAB) Facilitation Change-to-Project Transition Project Manager Workload Oversight Pipeline Management and Project Readiness Risk Coordination and Escalation Operational Support for Project Managers Project Completion and QA Feedback Loop Reporting and Record More ❯

ll be responsible for delivering multiple complex concurrent projects that transform the Group's services through IT solutions and process redesign. You'll oversee project mobilisation, delivery, governance, risk, change control, and stakeholder alignment to ensure successful outcomes aligned to strategic goals. Key Responsibilities: Manage and deliver large-scale, complex programmes and projects across multiple workstreams Lead programme mobilisation … planning, risk and change management, ensuring alignment with organisational goals Collaborate with diverse stakeholders and drive cross-functional teams without direct authority Support development and dissemination of PMO policies, standards, and best practices Champion project benefits realisation and customer-focused outcomes What We're Looking For: Proven experience managing multiple large-scale, complex business and IT programmes Ability … to manage multiple projects and interdependencies simultaneously Strong programme and project management skills with a track record of delivering on time, budget, and quality Skilled in stakeholder management, change management, risk identification, and escalation Excellent communication, influencing, and leadership skills Knowledge of project management methodologies and frameworks (end-to-end lifecycle, change impact assessment More ❯

normal service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across the IM&T Leadership Team to ensure robust … incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and pursue service improvement initiatives Handle complaints, suggestions, and compliments … Essential Qualifications: Bachelor's degree in IT, Computer Science, or related field ITIL Foundation Desirable Qualifications: ITIL Practitioner in relevant competencies Essential Experience: Minimum 5 years in IT service management At least 2 years in a supervisory or managerial role Desirable Experience: Experience in IT service management within a regulated or healthcare environment Experience managing IT projects Essential More ❯

keep up to date with the latest technology and internal system processes. Building and maintain a number of productive working relationships across the organisation. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Communicating complex information effectively across a wide range of … keep up to date with the latest technology and internal system processes. Building and maintain a number of productive working relationships across the organisation. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Maintaining an awareness of your own development needs, actively … an awareness of ICT related news outside of the NHSBSA, keeping abreast of new and emerging technologies Undertake travel to cover NHSBSA sites where EUC presence is required Financial Management Maintain an awareness of financial and personal implications in the use of a range of resources. Relationship Management Engaging in partnership working with other individuals, groups and agencies. More ❯

A Gateshead based software company is looking to hire a highly organised and proactive Change Coordinator to join their growing PMO team. This role is ideal for someone with a strong background in change management within IT or software delivery environments, who thrives in structured, fast-paced settings and is passionate about driving continuous improvement. The successful … candidate will have demonstrable experience coordinating projects within a PMO framework and a solid understanding of change management principles, methodologies, and tools. Familiarity with Microsoft DevOps Boards is desirable, as is experience working with clients in regulated industries. You will be confident in analysing project workloads and performance metrics, producing clear, actionable reports for a range of stakeholders. … A strong grasp of risk assessment and the ability to coordinate risk management activities across projects is essential. Your ability to manage multiple priorities, solve problems effectively, and communicate clearly with diverse teams will be key to your success in this role. Knowledge of ITIL frameworks and Agile methodologies would be advantageous. This is an exciting opportunity to join More ❯

Change & Project Coordinator Location: Gateshead Join a leading IT Services Provider specialising in software and managed services Our client, a dynamic IT Services Provider, is seeking a Change & Project Coordinator to join their Project Management Office (PMO) team. In this vital role, you'll support the delivery of key change initiatives that drive the organisation forward. … About the role: Based within the PMO, you will manage and coordinate changes across software products, business processes, tools, and technologies. You'll ensure all change initiatives are thoroughly assessed, documented, and transitioned smoothly into projects, handing them over to Project Managers while keeping all stakeholders informed. Key responsibilities: Coordinate and control change activities across software, processes, and … tools Manage change requests and facilitate approval processes Track and audit organisational changes to ensure compliance Convert approved change requests into projects and oversee pipeline progression Monitor and report on Project Managers' workloads, providing support where needed Communicate effectively with all relevant stakeholders throughout the project lifecycle About you: Experience in change management within software delivery More ❯

contract to a key public sector customer. North solutions range from basic systems to fully integrated solutions bringing together CCTV, Access Control, Fire, Intruder, and BMS into a single management console. The successful applicant will be responsible for planning, organizing, managing, and executing the project achieving successful outcomes for our customers. The ideal applicant will have proven experience as … plan, execute, and finalise projects according to strict deadlines and within budget, with a focus on quality and safety. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop and manage detailed project plans, schedules, and work breakdown structures. Oversee all project phases from initial design and procurement through to installation, commissioning, testing, and final … legislation. Maintain and manage the digital "Golden Thread" of information in SharePoint and SafetyCulture, ensuring accurate and up-to-date documentation is available at all times. Structural & Fire Safety Management: Manage and mitigate risks associated with core drilling through risers, ensuring structural integrity is maintained and documented. Oversee the implementation of robust and compliant fire stopping solutions following any More ❯

responsible for ensuring that all projects are delivered on time, within budget, and to the required quality standards. This role also involves managing scope, schedule, budget, quality, safety, and change management. The position is a hybrid-based Network Project Manager role in one of the DXC reginal delivery centres in either Erskine or Newcastle. Expectation is the successful candidate … will cover project management delivery on complex technical network projects. Suitable candidates must have or be able to achieve SC clearance Key Responsibilities: Project Management: Oversee the planning, coordination, and control of projects to achieve specified objectives, ensuring projects are functionally and financially viable. Scope and Schedule Management: Define and manage project scope, and develop detailed project … schedules, ensuring timely delivery of milestones. Budget Management: Monitor and control project budgets, ensuring that financial objectives are met, and resources are allocated efficiently. Quality Assurance: Ensure that all project deliverables meet the required quality standards and align with client expectations. Safety Management: Identify and mitigate project risks, ensuring compliance with safety regulations and protocols. Change Management More ❯

Our client, an IT Services Provider specialising in software and managed services is looking for an organised Change & Project Coordinator to join their PMO team in Gateshead and support the delivery of key change initiatives across the organisation. This role, situated within the Project Management Office (PMO), encompasses managing changes across software products, business processes, tools, and … technologies. What you will be doing: You will ensure that all change initiatives are effectively assessed, documented, and transitioned into projects when necessary, coordinating their handover to Project Managers (PMs) and ensuring all relevant stakeholders are informed of project commencement. This role involves monitoring Project Managers' workloads, managing project-related risks, and providing support to Project Managers as needed. … Other duties include: Co-ordinating all activities necessary to control, track, and audit changes across the organisation, including software, processes, and tools. Managing change requests and facilitating approvals. Workload reporting. Facilitating the conversion of approved change requests into projects. Ensuring all relevant stakeholders are provided with necessary documentation. Monitoring and reporting on Project Managers' workload distribution and providing More ❯

Our client, an IT Services Provider specialising in software and managed services is looking for an organised Change & Project Coordinator to join their PMO team in Gateshead and support the delivery of key change initiatives across the organisation. This role, situated within the Project Management Office (PMO), encompasses managing changes across software products, business processes, tools, and … technologies. What you will be doing: You will ensure that all change initiatives are effectively assessed, documented, and transitioned into projects when necessary, coordinating their handover to Project Managers (PMs) and ensuring all relevant stakeholders are informed of project commencement. This role involves monitoring Project Managers' workloads, managing project-related risks, and providing support to Project Managers as needed. … Other duties include: Co-ordinating all activities necessary to control, track, and audit changes across the organisation, including software, processes, and tools. Managing change requests and facilitating approvals. Workload reporting. Facilitating the conversion of approved change requests into projects. Ensuring all relevant stakeholders are provided with necessary documentation. Monitoring and reporting on Project Managers' workload distribution and providing More ❯

secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯

secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯

in Sunderland and will drive the transformation of their contact centre operations. The Role Lead and develop a team currently comprising of circa 45 heads and growing, including Operations, Management, Quality & Training and Call Handers Implementing suitable processes knowing what 'excellent’ looks like i.e. SLAs, KPIs such as call time, dropped calls etc., coverage plans etc. Oversee the delivery … and future business needs Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and employee engagement Maintain ultimate responsibility for all quality assurance, training programmes, and performance management within the call centre Lead the transformation of call centre operations following new phone system implementation - 8x8 - ensuring smooth transition and enhanced capabilities Oversee recruitment, onboarding, and retention strategies … senior escalation point for complex operational issues and client concerns Develop strong relationships with key stakeholders, including clients and internal departments The Person Proven experience in senior call centre management, preferably in a 24/7 operation Demonstrated success in leading and developing multi-tiered management teams Strong financial acumen with experience in budget management and resource More ❯

Client: Nigel Wright have been appointed to support Neptune North with multiple hires into their Newcastle office. Neptune North are a Joint Venture between Oliver Wyman and Rokos Capital Management specialising in providing premium technology consulting services.Neptune North pride themselves on employing and developing the very best talent in the North East. As such, if you are keen on … Manage communications between technical and business teams. Running daily incident review calls Improve operational efficiency, reliability and resilience of systems. Manage business continuity processes. Implement changes and releases, enforcing change management processes, and driving post-change reviews, working with development and testing teams. Skills & Knowledge: Experience working within a global application support team in a fast-paced … be sent some questions hosted by Codility to be completed at a time that suits you. Aptitude Test – The next step is to complete a speed-driven aptitude assessment. Management Interviews – You will meet with members of our Technology Management Team. These will be a combination of technical questions and an assessment of team and cultural fit. Team More ❯

and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership and management of teams in line with organisational strategy. People management and leadership skills with an ability to motivate and control a large multi-skilled team and manage change. Excellent … subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company. The potential TUPE date is 1 st July 2025. Person Specification Qualifications Essential Digital or Management related degree Master or post graduate professional qualification (or equivalent experience) Demonstrable evidence of extensive continuing professional development Desirable ITIL Qualification or equivalent experience of delivering customer focussed digital … services Skills Essential Excellent and proven management and communication skills to develop effective relationships with internal users, staff and external partners. Ability to lead, motivate and control multiple technical and support teams with diverse and complex workloads. Effective leadership and decision-making skills. Excellent interpersonal and communication skills. Ability to set clear targets, motivate staff and delegate appropriately. Provide More ❯

organisational processes through structured skills bootcamp and apprenticeship delivery models. The Trainer will support digital transformation by upskilling individuals to become in-house digital enablers, combining technical expertise with change management, risk mitigation, ethical AI use, and prompt engineering skills. The role includes delivering a blend of face-to-face workshops, online training, hands-on labs, and ongoing … world activities such as Copilot deployment, semantic indexing, data governance, and AI workflow automation. Coach staff in critical skills such as prompt engineering, AI risk mitigation, ethical considerations, and change leadership to ensure responsible, scalable adoption. Align learning delivery with organisational needs, helping teams to build AI adoption roadmaps, configure Microsoft 365 Copilot, and extend functionality using Power Platform More ❯

organisational processes through structured skills bootcamp and apprenticeship delivery models. The Trainer will support digital transformation by upskilling individuals to become in-house digital enablers, combining technical expertise with change management, risk mitigation, ethical AI use, and prompt engineering skills. The role includes delivering a blend of face-to-face workshops, online training, hands-on labs, and ongoing … world activities such as Copilot deployment, semantic indexing, data governance, and AI workflow automation. Coach staff in critical skills such as prompt engineering, AI risk mitigation, ethical considerations, and change leadership to ensure responsible, scalable adoption. Align learning delivery with organisational needs, helping teams to build AI adoption roadmaps, configure Microsoft 365 Copilot, and extend functionality using Power Platform More ❯

s great at spotting and fixing issues, keeping monitoring tools running smoothly, and helping roll out updates and patches. You'll be working with ITIL across Incident, Problem and Change management processes to support a modern enterprise-grade tooling setup. You'll need a solid grasp of IT infrastructure and be comfortable working across Windows and UNIX systems More ❯

and well managed. You will also act as an escalation point for support issues such as loss-of-service incidents, maintenance and problem investigations and will be experienced in change management.This is an outstanding opportunity for a proven Infrastructure Engineer to join a highly successful company that offers an attractive range of benefits and clearly defined career path. More ❯

technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for More ❯

technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for More ❯