5 Change Management Jobs in Tyne and Wear

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience more »

to be managed to ensure success Proactively coordinate the resources and activities to deliver the plan, fostering teamwork and openness Manage the scope, raising change requests where required to address scope creep Effectively liaise and manage the expectations of stakeholders with timely, tailored communication Routinely report progress and take … corrective action where the project is at risk Escalate issues promptly and drive action through to resolution Ensure the change impacts are clearly understood and a change management plan prepares the impacted teams for the change Work to the established project management framework, complying with … line with the plan, delegating task appropriately and tracking progress of individual tasks Report on progress and regularly communicate and align with stakeholders and management Person Profile & Skills Required Strong planning and organisational skills, ideally with experience of Microsoft Project Experience of managing projects and teams to deliver outcomes more »

dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and more »

ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system more »

and have the knowledge to make decisions on languages and application tools. This role requires someone that can work with internal customers and senior management, understanding and delivering any new business requirements, whilst managing expectations in relation to resource/cost/benefits to business. Key Duties: Work closely … file criteria, ensuring staff receive feedback and objectives on a regular basis. Provide relevant information to internal customers in a timely manner. Support wider management in achieving strategic objectives. Ensure company policies and procedures are adhered to and updated in accordance with business and customer requirements. Respond to operational … languages. Good organisational, presentational, planning and administration skills. Excellent interpersonal communication and negotiation skills. Experience/qualifications in ITIL/Prince2 or equivalent project change management methodology. Thrives in a responsive environment with demanding customer goals and expectations. Experience managing projects/people. The Package more »