Conduct regular system audits to ensure data integrity, compliance, and consistency. Troubleshoot system issues and coordinate resolutions with the HRIS Manager or external vendors. Change Request Management: Review, prioritise, and implement system change requests within established SLAs. Document and communicate all changes to relevant stakeholders. Provide guidance … function. Assist in developing system processes and standard operating procedures (SOPs). Train and mentor HR team members on system capabilities and processes. Data Management & Compliance: Maintain high levels of data accuracy in line with data protection regulations. Conduct routine data audits and provide recommendations to mitigate risk. Support … SuccessFactors, Workday, Oracle, etc.) Experience with SAP SuccessFactors is highly desirable. Strong MS Excel skills for data manipulation, and familiarity with system testing and changemanagement processes. Strong written and verbal communication skills to interact with diverse stakeholder groups. How to Apply: To apply for the HR Systems More ❯
system integrity and performance Work with the SACM Product team to maintain an accurate inventory of all hybrid cloud devices, ensuring effective life cycle management Oversee the resolution of complex technical incidents and problems, ensuring timely and effective solutions Continuously refine support processes and workflows to improve response times … of 5 years of experience in hybrid cloud engineering or a related field, with at least 2 years in a product owner or product management role In-depth knowledge of major cloud platforms like AWS, Azure, and Google Cloud Ability to design and manage hybrid cloud environments, including on … of hybrid cloud services Understanding of APIs and integration techniques to connect different systems and services within a hybrid cloud setup Knowledge of cost management and optimisation strategies for hybrid cloud environments. Proven track record of Hybrid cloud cost management Proficient in ITIL best practices for incident, problem More ❯
South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal … business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team Key Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their … needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and changemanagement processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder managementMore ❯
Birmingham, Solihull, West Midlands (County), United Kingdom
Amtis Professional Ltd
South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal … business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team Key Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their … needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and changemanagement processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder managementMore ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Serco
processes. Being an active member of the Appian practice, working with the Scrum team/s to achieve business identified goals. Working with the ChangeManagement team and following the change process to deliver releases seamlessly with minimal risk. Prioritising multiple work streams to deliver against the … issues within code and work with Appian Developers to resolve them. Maintain an accurate release library of code. Maintain release documentation. Follow and update Change Process artifacts. Communicate change to downstream teams such as MI. Work closely with the service team to ensure they are aware of new … release audits are achieved and the Release process is continuously updated and improved. Able to successfully work across multiple projects. Knowledge and experience of change implementation in a complex environment. Experience of working in a fast-paced, dynamic and complex environment. Demonstrates the ambition to achieve goals/objectives More ❯
maintain system integrity and performance Work with the SACM Product team to maintain an accurate inventory of all network devices, ensuring effective life cycle management Oversee the resolution of complex technical incidents and problems, ensuring timely and effective solutions Manage O365 licensing to ensure compliance and cost-effectiveness Requirements … Minimum of 5 years of experience in network engineering or a related field, with at least 2 years in a product owner or product management role Ability to design and understand complex network topologies and architectures Skills in managing network-related projects, including planning, execution, and monitoring Knowledge of … networking concepts and services (eg, AWS, Azure, GCP) Knowledge of Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) Proficiency with network monitoring and management tools (eg, SolarWinds, Nagios Proficient in ITIL best practices for incident, problem, and change management. Experience in product management, preferably in an More ❯