3 of 3 Change Management Jobs in West Malling

on IT service performance, ensuring KPIs/SLAs and underpinning contracts are appropriate and adhered to. Act as the primary escalation point for complex service issues, supporting incident and change management. Lead service review meetings and produce reports to identify trends and drive improvements. Promote service catalogues, management tools, and best practice standards. Capture and act on customer … equivalent) in a relevant field and ITIL Foundation certification. Extensive experience in customer service and service delivery roles, including managing senior stakeholders. Strong knowledge of IT service design, service management tools (e.g., ServiceNow), and ITIL processes. Proven ability to manage complex service issues, escalations, and operate effectively in a political environment. Excellent problem-solving, communication, and interpersonal skills, with … annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over More ❯

Netadmin - Change & Release Manager (Telco) - £650 PD – Outside IR 35 – Hybrid A leading telecommunications corporation is hiring a Netadmin - Change & Release Manager with experience working within the telco industry and governing the end-to-end change/release processes across retail/wholesale partners within a Salesforce/Netadmin environment.The Change & Release Manager will work cross … partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholder management, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel). Key Responsibilities … Own and govern the end-to-end change and release processes across Salesforce-driven Retail and Netadmin-based Wholesale environments. Maintain and control the Forward Schedule of Change (FSC), collaborating closely with project managers, development teams, business owners, and external vendors to ensure alignment. Testing & Quality Assurance: Lead and manage a test team of 2 testers working across More ❯

Change & Release Manager (Telco) - £650 PD – Outside IR 35 – Hybrid A leading telecommunications corporation is hiring a Change & Release Manager with experience working within the telco industry and governing the end-to-end change/release processes across retail/wholesale partners within a Salesforce/Netadmin environment.The Change & Release Manager will work cross-functionally with … partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholder management, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel). Key Responsibilities … Own and govern the end-to-end change and release processes across Salesforce-driven Retail and Netadmin-based Wholesale environments. Maintain and control the Forward Schedule of Change (FSC), collaborating closely with project managers, development teams, business owners, and external vendors to ensure alignment. Testing & Quality Assurance: Lead and manage a test team of 2 testers working across More ❯